Privacy Policy
Privacy Notice
(Why we collect your personal data and what we do with it)
When you supply your personal details to Ashtead Chiropractic Clinic they are stored and processed for 3 reasons (the words in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation – i.e. the law)
We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
We have a ‘Legitimate Interest’ in collecting that information because without it we could not do our job effectively and safely.
We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes ‘Legitimate Interest’ but this time it is your legitimate interest.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25 if this is longer), but after this period we will delete your paper records. Your computer data will remain unless you wish us to delete this too.
Your medical data is personal data and notes written within the clinic i.e. treatment notes. These are on paper and stored in filing cabinets.
Personal data is name, date of birth, address, contact details and who referred you. This is stored on our clinic computer which is password protected and backed up regularly.The Clinic is locked out of working hours.
We will never share your data held within the clinic with anyone who does not need access without your written consent. Only the following people will have routine access to your data:
Your practitioner(s) in order that they can provide you with treatment
Our reception staff and practice manager because they organise our practitioners’ diaries and coordinate appointments and reminders
From time to time we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
Ashtead Chiropractic Clinic Website:
This website is hosted by Squarespace. We share the collection of personal data to power our site analytics, including information about your browser, network, and device; web pages you visited prior to coming to this website and your IP address. The information may also include details about your use of this website, including: clicks, internal links, pages visit, scrolling, searches, timestamps. This enables us to learn about site traffic and activity.
Squarespace needs the data to run this website, and to protect and improve its platform and services. It analyses the data in a de-personalised form.
Fonts: This website uses fonts files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored, may receive personal information about you including: information about your browser, network, or deviceand your IP address.
Cookies: This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace to securely serve this website to you. These analytics and performance cookies are used on this site only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Emails: emails received directly to the Clinic or from our website form are sent through BT Connect email services. For more information visit https://www.bt.com/privacy-policy. We will only retain information received by email should the outcome of the enquiry be an appointment booking.
Maps: The website uses googlemaps; for more information visit https://policies.google.com
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase records.
We want you to be absolutely confident that we are treating our personal data responsibility, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the ‘Data Controller’. Here are the details you need for that:
Sue Crosland
Ashtead Chiropractic Clinic
11 Craddocks Parade
KT211QL
01372 271970
ashtead.chiro@btconnect.com
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.